SUPPLYCO Platform Terms of Service

Introduction

SUPPLYCO makes available to Customer an external data platform as further defined in these Terms & Conditions (the "Platform") capable of exploring thousands of internal or external data sources in the context of building predictive models. Any Order Form or other purchasing document mutually agreed by SUPPLYCO and Customer, in writing, will be governed by these Terms and Conditions.

1. Definitions

"Agreement" means these Terms and Conditions, the Order Form attached hereto, together with any other exhibit or addendum attached hereto.

"API" means the application programming interface that facilitates the transfer of data based on individual queries between SUPPLYCO and Customer.

"Consume" or "Consumption" means the extraction of Enriched Data from the Platform by the Customer, including without limitation by means of download, API, CRM Integration, extraction from the Scout application, or by any other method then made available to Customer through the Platform.

"CRM Integration" allows Platform Data to be injected directly from the Platform to Customer's own CRM tool, to allow enrichments of Customer's CRM.

"Customer Data" means all data record uploaded to or stored on the Platform by the Customer, except for data or other materials that are publicly available.

"Data Gallery" means the Company's proprietary or licensed data gallery comprising its many online sources and own databases.

"Documentation" means the documentation for the Platform, Platform Data, or Services produced by Company and delivered or made available by the Company to the Customer.

"Effective Date" means the date of execution of this Agreement, as identified in the Order Form.

"Enrichment" or "Enriched" means a match between Customer Data and Platform Data, including without limitation by: (i) adding new Signals to a Record; (ii) generating a set of Signals based on the values of data in each Record; or (iii) changing the value of existing data elements within a Record. A Record is considered Enriched if there is any, including partial matching between such Record and Signals within the Platform.

"Scout tool" means the application within the Platform which enables Customers to view and extract relevant information about client prospects from the Platform Data, with specific insights for customers from manufacturing industries.

"The Signal Generating App" means the capability within the Platform which enables Customer to query or generate Signals from Platform Data without the need for any Customer Data (no matching required). The dataset generated can be consumed, or used in Signal Studio or ML engine in lieu of Customer Data.

"Intellectual Property Rights" means all intellectual property rights wherever in the world, whether registrable or un-registrable, registered or unregistered, including any application or right of application for such rights, including copyrights and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models.

"ML Engine" means the capability within the Platform that allows for building, testing, training, deploying and monitoring predictive models.

"Net New Leads" - identification of, and provision of data and information about new client prospect within Customer's TAM which were not disclosed in Customer's CRM file provided by Customer to SUPPLYCO upon initiation of the project.

"Order Form" means the ordering document that is entered into between Customer and SUPPLYCO, including any addenda thereto and which outline, among other, the scope, the term, fee and payment terms.

"Platform" means Company's external data platform consisting of a wide range of applications and capabilities, including its ML Engine, Signal Studio the Generate Application, CRM Integration tool, TAM tool, Scout Application, and any newly available capability which may be provided to the Customer from time to time. For avoidance of doubt, Company may license use of the Platform in its entirety or limit to specific applications and features within the Platform as specified in each Customer Order Form.

"Platform Data" means the data Signals made available to Customer in any way or form, whether through the Platform, direct delivery, API, or any other means, including but not limited to ML Engine, CRM Integration API, TAM Tool, Scout Application, Signal Studio or Starters.

"Platform Logs" means the usage information retrieved by the Company when a Customer uses the Platform, including customer name, customer details, billing information, contact details of customer employees and representatives who are using the Platform, behavioral and technical information such as clicks, scrolls, focuses (i.e. zoom), errors, bugs, and navigation patterns. Platform Logs are Intellectual Property of SUPPLYCO.

"Query" means the request of Customer to Enrich a Record through the Platform.

"Record" means the set of all the data elements related to a single entity, submitted by the Customer.

"Record Consumption Limit" means the maximum number of Records Consumed by Customer per Term as agreed in the Order Form. Each time a Record is consumed will count toward the Record Consumption Limit; This occurs regardless of the method of consumption and whether this same Record has previously been Consumed.

"Services" means any services that the Company provides to the Customer, as outlined in the Order Form attached to this Agreement, including providing support, improving the services, and including, identifying, investigating, or resolving technical or security issues if any.

"SDK" means software development kit that may be provided by Company.

"Signal" each data element within the Platform Data.

"Signal Studio" means the capability within the Platform which enables Customer to find, create and integrate the relevant Signals, which Customer seeks for Record Enrichment.

"TAM Tool/ TAM Report" - A reporting tool extracted from Platform Data which identifies Customer's TAM (Total Addressable Market) within a specific geography. Report may be provided to customer via offline report or via Platform access as applicable per Customer's Order Form.

"Term" the term as defined in the Order Form.

2. License

2.1 License Granted

Subject to the terms of this Agreement and as specified in the applicable Order Form, Company grants to Customer during the Term, a limited, revocable, non-exclusive, non-transferable license to: (a) use the Platform (or any specific application within the Platform as specified in the applicable Order Form) and Platform Data for its internal business data science purposes and (b) access the Platform via API or SDK provided by Company to Customer. Such license is solely for the purposes of generating internal predictive models, deriving insights or conducting data analysis for Customer's internal use. This license does not transfer to Customer any ownership rights to the Platform, the API or Platform Data or other Intellectual Property Rights embodied or used in connection with the Platform, API or Platform Data. All right, title, and interest in and to the Platform, including the user interface, SDK, API, the Platform Data, and the Intellectual Property Rights associated therewith, are and will remain with Company and its licensors. Nothing in this Agreement may be interpreted as transferring or conferring on Customer any right to use the Intellectual Property Rights of the Company. No rights or subscription licenses are granted except as expressly set forth herein.

2.2 Service Levels

The Platform will be available in accordance with the Service Levels set forth in Exhibit A and the Support Terms set forth in Exhibit B.

2.3 Restrictions on Use

1. Customer may not sublicense, transfer, sell, lease, distribute or share, syndicate, the Platform or create derivative works of the API, the Platform, or otherwise provide access to the API, SDK, Platform user interface or to any Platform Data to any third party not contemplated by this Agreement, for any purpose, without Company's prior written consent.

2. This is an internal use license only, Customer may not resell, sublicense, distribute, transfer, or share the Platform Data and any predictive models or derived insights or data analysis obtained by use of the Platform.

3. Customer may not translate, disassemble, decompile or reverse-engineer in whole or in part the Platform, API or Platform Data or seek to reconstruct or discover source code, object code, HTML, Javascript, other code, know-how or algorithms associated with the API and Platform Data.

4. Customer may not remove, disable, or otherwise create or implement any workaround to, any security features of the Platform or API.

5. The Customer will not use the Platform or the API in any way that causes, or may cause, damage to the Platform or impairment of the availability or accessibility of the Platform or to any third party.

6. The Customer shall not use the Platform or Platform Data in any way that is unlawful, illegal, discriminating, abusive, fraudulent or harmful, and in non-compliance with any applicable laws, including without limitation any applicable privacy regulation nor shall it assist or allow others to do so.

7. Customer agrees that the Platform, API, or Platform Data will not be used to send unsolicited emails, false advertising, place unsolicited calls or any other action by or on behalf of Customer that may be considered spam or otherwise in violation of CAN-SPAM or related regulations. For clarity, this does not prohibit Customer from engaging in communications that are otherwise permissible.

8. Customer shall not use the Platform Data to sell, promote, or solicit directory listings, business directories, or directory advertising in any print or digital format. Representing the Platform Data as available to appear (or implying it appears) in any publication or database is prohibited. The Platform Data may not be used to help compile or enhance a database, mailing list, or directory to be published, posted online, or otherwise revealed, sold, or transferred to any 3rd party.

9. It is Customer's sole responsibility to ensure that its use of the Platform Data is in full compliance with all applicable federal, state, and local laws, statutes, and regulations for privacy, direct marketing, email, telemarketing, fax, and the use of personal information. Customer is advised that some contacts listed in the Data may be physically located outside the U.S. and may be subject to additional data privacy laws or restrictions set by other countries.

10. Companies and contacts listed in Platform Data have not "opted in" to be contacted by Customer nor have undergone "opt out" processing. Customer will promptly honor all requests by recipients not to be contacted again. Customer assumes responsibility for any complaints from recipients regarding communication in any form from Customer or its representatives. Customer will not disclose to any recipient that their personal information was obtained from SUPPLYCO, refer to SUPPLYCO by name or inference, nor suggest in any way that the recipient contact SUPPLYCO to remove their information from SUPPLYCO's database.

11. While the use of the Platform Data is at its own discretion, Customer will not knowingly violate federal, state, or local laws, nor use the Platform Data to promote products, services, or content that are illegal, illicit, harmful, hateful, inappropriate, or unsuitable for the intended audience. Customer is advised that some contacts listed in the Platform Data may be minors.

12. SUPPLYCO cannot guarantee that the use of the Platform Data will meet Customer's requirements or achieve a certain level of success. No refunds or credits are provided should Licensee's use of the Platform Data not produce the desired results. SUPPLYCO shall not be liable for special, punitive, incidental, indirect, or consequential damages, loss of value, loss of production, loss of financial advantage, loss of profit or business opportunities resulting from the use of the Platform Data.

3. Customer Responsibilities

1. Customer shall be responsible for maintaining the security of the Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account with or without Customer's knowledge or consent.

2. Customer hereby represents and warrants that any and all Customer Data, is obtained by Customer in compliance with applicable law, and Customer has the legal right to disclose all Customer Data to the Company in such manner that would allow Company to enrich Customer's Data pursuant to the terms of this Agreement, through the use of Company's partners' and affiliates' data sources and has obtained all approvals required for such disclosures from the applicable information owners. Customer shall place a privacy policy on its website or applications and shall disclose to its end-users the disclosure of such information to the Company.

3. Customer hereby agrees that Customer Data shall not, at any time, include: (i) any patient, medical, or other "protected health information" as defined by and subject to HIPAA or any similar federal, state or local laws and regulations; (ii) any information provided on a government issued ID, including but not limited to passport or driver's license, social security number, or other identification number; (iii) Unique electronic identifiers or electronic signatures; or (iv) any bank account or payment card data.

4. Certain parts of the Platform and Service may allow Customer to integrate with other third-party tools for which Customer hold accounts, such as connectivity to Customer's CRM tool. If Customer chooses to use these parts of the Service, Customer grants Company all licenses and rights necessary for Company to provide the Service to the Customer, including a license to extract data from and upload data to your third-party account, and to share data extracted from your third-party account with third parties as per Section 5.2 of this Agreement and solely for the purposes of providing the services to Customer. Any data obtained from any third party tool shall be deemed Customer Data.

4. Payment Terms

4.1 Payment

In consideration of license granted herein, Customer shall pay the fees identified in the Order Form. Unless otherwise provided in the Order Form, Payments shall be made upon execution of the Order Form and for the entire Initial Term. Any other fees will be due within thirty (30) days from the date of Company's invoice and according to the payment details provided therein. If any fees are past due, Company may assess interest on the past due amount at the rate of one and one half percent (1.5%) per month or, if lower, the highest rate permitted under applicable law. Interest will accrue from the due date of such fees. In addition to and not in lieu of any other remedy, Company may suspend Customer's access to the Company API, the Platform and Platform Data if Customer fails to pay any amount when due pursuant to this Section. All amounts and fees stated or referred to in this Agreement, once incurred are non-cancellable and non-refundable. Customer's obligation to pay invoiced amounts is absolute and unconditional and not subject to any offset, suspension due to late payments defense or counterclaim. If delivery of the Services is interrupted due to non-payment or non-compliance, Customer shall nonetheless be responsible for any fees as set forth in this Agreement. Notwithstanding the foregoing, If Customer fails to timely pay an invoice as set forth in this Section or in any applicable Order Form (1) on two or more occasions; or (2) for longer than 60 days, Company may, in addition to any other remedies that it may have and upon written notice to Customer, modify the payment terms to require pre-payment of any or all fees payable under any Order Forms then outstanding or entered into in the future, or require other assurances to secure Customer's payment obligations hereunder.

4.2 Taxes

The fees identified in the Order Form are exclusive of all sales, use, value add or other taxes.

5. Confidentiality; Proprietary Rights

5.1 Mutual Obligations

Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information of Company includes non-public information regarding features, functionality and performance of the Platform, API, Platform Data and Data Gallery, names of data partners, or other data sources, data provided from Company's data partners and other enrichment sources computer programs in any form, documentation, installation programs, software code, actual products, prototypes, samples, designs, schematics, configurations, specifications, techniques. Proprietary Information of Customer includes Customer Data. Proprietary Information of the Customer does not include any Platform Logs that do not contain or relate to data provided by Customer. "Proprietary Information" means collectively Proprietary Information of Company and Customer. The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services, if any, or as otherwise permitted herein) or divulge to any third person any such Proprietary Information, (iii) to disclose Proprietary Information solely to its employees or consultants who have a need to know the Proprietary Information and have undertaken similar confidentiality obligations towards the Receiving Party.

5.2 Customer Data

As between the Parties, Customer shall own all right, title and interest in and to the Customer Data. Unless otherwise provided herein, during and after the Term, Company shall have no right to share the Customer Data with any third-party without Customer's prior written consent. Customer hereby grants to Company a non-exclusive, royalty free right to use, copy, store, transmit, modify, create derivative works of, and display the Customer Data solely to the extent necessary to meet its obligations under this Agreement. Notwithstanding the foregoing, Company may share Customer Data with Company's cloud services provider (which shall be one of AWS/AZURE/Google Cloud), or as required in order to enrich Customer's Data, through the use of Company's data sources, provided however that any such use shall always be subject to Company's agreements with such sources and include appropriate confidentiality provisions and to Company's Privacy Policy available on or through www.supplyco.ai/platform/privacy.

Upon termination of this Agreement, Company shall delete or return Customer Data within thirty (30) days of Customer's written request, except where retention is required by applicable law or regulation. Company will provide written confirmation of deletion upon request.

5.3 Company Intellectual Property

Company shall own and retain all right, title and interest in and to: (a) the Platform, API, Platform Data, Data Gallery, Platform Logs (b) all Documentation, improvements, enhancements or modifications thereto, (c) any software, applications, inventions or other technology developed in connection with the Services or support, provided to Customer and (d) all Intellectual Property rights related to any of the foregoing. Customer will not take any action inconsistent with the Intellectual Property Rights of the Company.

5.4 Publicity

Except as expressly authorized in an applicable Order Form, neither party will make any use of the other party's logos and trademarks in any manner, including any manner that dilutes, tarnishes or undermines the value of the other party's marks. Notwithstanding the foregoing, Company may mention Customer as a customer of the Company and use its name and logo on a dedicated area on Company's website and in marketing materials. Any press release or other publicity announcing or referring to this Agreement or the relationship between the parties, shall be subject to the prior written approval of the other party.

6. Mutual Representations and Warranties

Each Party represents and warrants to the other Party that: (i) such Party has the right, power and authority to enter into this Agreement, to grant the licenses granted hereunder and to perform the acts required of it hereunder; (ii) such Party is duly organized and in good standing as a corporation or other entity under the laws of the jurisdiction of its incorporation; (iii) the execution of this Agreement by its representative has been duly authorized by all necessary corporate or organizational action of such party; (iv) the execution of this Agreement by such Party, and the performance by such Party of its obligations and duties hereunder, do not violate any agreement to which such Party is a party or by which it is otherwise bound or any applicable law; (v) when executed and delivered by such Party, this Agreement will constitute the legal, valid and binding obligation of such Party, enforceable against such Party in accordance with its terms; and (vi) such Party acknowledges that the other Party makes no representations, warranties or agreements related to the subject matter hereof which are not expressly provided for in this Agreement.

7. Warranty and Disclaimer

Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company's reasonable control. Company does not warrant that the Services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the Services. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE PLATFORM, PLATFORM DATA, AND SERVICES ARE PROVIDED "AS IS" AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, PROFITABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND IMPLIED WARRANTIES ARISING FROM DATA ACCURACY, COURSE OF DEALING OR COURSE OF PERFORMANCE AND NON-INFRINGEMENT.

8. Limitation of Liability

COMPANY AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT, DATA AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT AND THE SERVICES OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS OR LOSS OF PROFIT; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND COMPANY'S REASONABLE CONTROL; OR (D) FOR ANY DAMAGE CAUSED BY (OR RELATED TO) ANY ACT OR OMISSION OF ANY THIRD PARTY (E) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

9.1 Customer Indemnification

Customer shall indemnify, defend and hold harmless, at Customer's sole expense, Company, and its affiliates, directors, officers, employees, agents, and shareholders, successor and assigns from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs and expenses (including reasonable attorneys' fees) ("Liabilities") incurred by Company resulting from third party claims that arise or result from, or are alleged to arise or result from: (i) Customer's or its Subcontractor's (as defined in Section 2.3.1) use of Services, Platform or Platform Data violated applicable laws and regulations or the license restrictions in this Agreement; or (ii) that Customer Data provided to the Company in any way pursuant to this Agreement was provided in a manner that infringes any applicable privacy law, Company's or Customer's Privacy Policy, or that the required permissions were not duly obtained from the individual owners of the information. In addition, the use of the Platform, the Platform Data and the services by Customer shall be at its own risk and Customer will indemnify, defend and hold harmless Company and its third-party suppliers from and against all Liabilities that arise with respect to any use of the Platform, the Platform Data and the services by Customer.

9.2 Company Indemnification

Company shall indemnify, defend and hold harmless, at Company's sole expense, Customer, and its, directors, officers, employees, agents, and shareholders from and against any and all Liabilities incurred by Customer arising directly from third party claims Company's Services infringes any patent or copyright of any third-party with respect to licenses granted pursuant to this Agreement. Company will have no obligations under this Section 9.2 if the relevant claim or allegation (i) arose from Customer's negligence or willful misconduct, (ii) was due Customer's use of the Service outside of the terms of this Agreement, in violation of applicable law, or use of the Platform Data or Services in combination with any other material or services not provided by Company.

9.3 Indemnification Procedures

A party seeking to be indemnified (the "Indemnified Party") shall provide the other (the "Indemnifying Party") prompt notice immediately after it becomes aware of a claim or any other matter it believes is indemnifiable hereunder (hereinafter "Action"). Such notice shall (i) provide the basis on which indemnification is being asserted and (ii) be accompanied by copies of all relevant pleadings, demands, and anything else related to the Action.

10. Audit

Customer shall maintain current and accurate records regarding its use of the Platform and the Platform Data. If Company reasonably believes that Customer has breached this Agreement, and upon 5 business days advance written notice, including email, Customer shall give Company (a) on-site or remote access to Customer's applicable systems and records and (b) make available during Customer's normal business hours, Customer's knowledgeable personnel who are able to respond to questions or inquiries regarding such records or systems, for the purpose of auditing and verifying that Platform Data was used as permitted pursuant to this Agreement and that all payment obligations had been fulfilled.

11. Relationship of the Parties

11.1 Non-exclusive

Company's provision of the Services to Customer is non-exclusive. Nothing in the Agreement prevents Company from providing the Services to any other third party.

11.2 Contractor

Company is an independent contractor of the Customer in provision of the Services pursuant to this Agreement. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever.

12. Term & Termination

12.1 Term

The term of this Agreement will commence on the Effective Date and, unless terminated earlier in accordance with this Agreement, will continue as provided in the Order Form, and in absence of a specific term in the Order Form, for one year ("Initial Term"). The term will automatically renew for successive one year terms unless either party notifies the other party in writing of its intent not to renew at least sixty (60) days prior to the end of the then-current Term. The "Term" means the Initial Term and all renewal terms.

12.2 Termination

Unless an earlier termination is permitted in an applicable Order Form, either party may terminate the Order Form only if the other party materially breaches the provisions of this Agreement and fails to cure the breach within fourteen (14) days after receiving written notice of the breach from the non-breaching party.

12.3 Effect of Termination

Upon termination of this Agreement, all licenses granted herein will also terminate. Company may immediately terminate Customer's access to the API and Company Platform. Except for Customer Data, Customer will immediately, delete, remove, destroy or return to Company, any and all Platform Data.

13. Miscellaneous

13.1 Complete Agreement

This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement.

13.2 Assignment

This Agreement is not assignable, transferable or sublicensable by Customer except with Company's prior written consent.

13.3 Amendments

Any amendments, waivers and modifications to this Agreement must be in writing and signed by both parties, except as otherwise provided herein.

13.4 Force Majeure

Neither Party will be liable for, or be considered in breach of or default under the Agreement on account of, any delay or failure to perform as required by the Agreement as a result of strike, fire, explosion, flood, storm, material shortages, riot, insurrection, governmental acts, labor conditions, acts of God, war, earthquake or any other cause which is beyond the reasonable control of such Party.

13.5 Governing Law

This Agreement, including any Order Form, and any claims, whether in contract, tort or otherwise, arising from this Agreement or any Order Form shall be governed by and interpreted in accordance with the laws of the State of New York, without giving effect to principles of conflicts of law. The parties agree that the state and federal courts sitting in New York City, New York, USA, shall have proper and exclusive jurisdiction and venue for any proceedings arising from this Agreement.

13.6 Notices

Any notices to be given hereunder by either party to the other may be affected either by personal delivery in writing by confirmed email, or by mail, registered or certified, postage prepaid with return receipt requested.

14. Prohibition of Using Customer Data for Learning Purposes

1. Notwithstanding any provision of this Agreement, under no circumstances shall Company use the Customer Data for the purpose of training, fine-tuning, or otherwise enhancing any machine learning models, artificial intelligence tools, or algorithms, whether directly or indirectly.

2. Company shall inform the Customer about the artificial intelligence tools used, and provide the appropriate explanations and documentation to explain the functioning and the logic of the content and decisions generated by the artificial intelligence to ensure Customer's comprehension and transparency.

3. The Customer shall be entitled to carry out periodic audits of the artificial intelligence solutions implemented by Company, and of Company's compliance with this Article 14, to verify its compliance with the terms of this Agreement and applicable law.

15. Data Breach Notification

In the event Company becomes aware of any unauthorized access to, or acquisition of, Customer Data that compromises the security, confidentiality, or integrity of such data ("Security Incident"), Company shall:

1. Notify Customer of the Security Incident without undue delay and in no event later than seventy-two (72) hours after becoming aware of the Security Incident;

2. Provide Customer with reasonable information about the Security Incident, including the nature of the incident, categories of data affected, and measures taken or proposed to address the incident;

3. Cooperate with Customer's reasonable requests for information and assistance in connection with any notifications Customer is required to make to regulatory authorities or affected individuals.

Exhibit A - Service Level Terms

The Services shall be available 95%, measured monthly, excluding holidays and weekends and scheduled maintenance. The following circumstances will be excluded from any downtime calculations: (a) if Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance; (b) any downtime resulting from outages of third-party connections or utilities or other reasons beyond Company's control; (c) any scheduled maintenances of which the Company provided reasonable prior written notice to the Customer; (d) weekly maintenance window on Sundays of up to two hours between 2 – 4 AM (EST), for which no additional notice is required; or (e) Company's blocking of data communications or other Service in accordance with its policies or the terms of this Agreement.

Exhibit B - Support Terms

Company will provide Technical Support to Customer via both telephone and electronic mail on weekdays during the hours of 9:00 am through 6:00 pm Eastern Time, with the exclusion of official US public holidays ("Support Hours").

Customer may initiate a Helpdesk ticket during Support hours by calling their dedicated customer success manager (phone number provided post-contract signature), or any time by emailing info@supplyco.ai.

Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day.